Customer Service

Most of our Sarees are made to order and finished with a hand tied designs/patterns. We also include a personalized message at no extra charge.
And Most of the Sarees are ready for delivery within 1-2 business days after receiving full payment. Please place large orders in advance to allow adequate time for production and shipping.

Business Hours:

Monday to Friday, 9 AM to 5 PM (Eastern Time)
You may email or shop online on our site 24 hours a day, 7 days a week.
Phone and email enquiries will be responded to by the next business day or earlier.

Shipping

At this time, `Orissa Handloom` is pleased to serve residents globally.
Prices are quoted in Indian and US currency and are subject to applicable taxes and delivery charges.

Payment

We currently accept Paypal, Visa and MasterCard. Orders will not be processed until full payment had been received.

In order to avoid disappointment during the holiday season (mid October to December), please place your orders as early as possible

At this time, `Orissa Handloom` is pleased to serve globally. Prices are listed in Indian and US dollars and are subject to applicable taxes and delivery charges.

If an item becomes unavailable, we reserve the right to substitute any of the components with product of equal or greater value. Should a container become unavailable, we will contact you immediately to suggest a substitute container or alternative Item. The highest standard of quality, care and attention will never be compromised.

Local deliveries are hand delivered by a courier company. All orders being shipped outside INDIA will be shipped via Speed Post (INDIA POST)and may be packaged differently to ensure safe arrival. The highest standard of quality, care and attention will not be compromised.

It is advisable to have all deliveries made to a business address as all deliveries are made during regular business hours. Our courier and shipping companies require a signature upon delivery. If no one is able to sign for the delivery, then delivery may be delayed until we can contact the recipient to arrange a delivery date. Additional charges for re-delivery will apply.

Please ensure the accuracy of the delivery address. If a Parcel is returned to us because of an incorrect address provided by you, we can re-deliver or re-ship the basket to the recipient, however additional charges will apply.

We are unable to guarantee delivery at a specific time, please keep in mind weather conditions and unforeseen circumstances when choosing your delivery date. If a delivery must be made at a certain time, please email/call us and we will be able to assist you accordingly. Additional charges will apply.

A client request to leave items at the door or with a neighbouring business is left at the discretion of the client and assumes all liability. We cannot be held responsible for missing or faulty product due to this special request.
Shipping and Courier charges are non-refundable.

Returns

Every effort is made to ensure that all the products are in excellent condition prior to shipping. Once the Items leave our facility it is beyond our control how the baskets are handled by our courier and shipping companies. Please check the item when it arrives, before the courier guy leaves. If an Item arrives in less than perfect condition, please do not accept it and lodge a complain immediately and inform us and we would be happy to assist you.

We require that all damages be reported to us in 24 hours so that a claim can be made with our courier or shipping companies. At times, the Item may be required to be returned to us.

Refunds will only be granted to the sender of the Item. Refunds will not be issued because the sender or receiver does not like the Item.

Frequently Asked Questions (FAQs)

Its a myth. Reality is: Many handloom sarees—especially those made from cotton, silk-cotton blends, and other lightweight weaves—are perfectly suited for daily and office wear. They are breathable, comfortable, and elegant without feeling heavy, making them ideal for long hours and regular use.
Handloom cotton sarees, in particular, are known for their breathability and durability. When cared for properly, handloom sarees can last for years. Woven with attention to detail and often crafted from strong natural yarns, they age beautifully over time. With gentle washing and proper storage, they remain graceful, vibrant, and wearable for the long term.

Reality: Not every woven design is created on a handloom. Modern powerlooms can closely replicate traditional motifs and intricate patterns, making them look similar at first glance. However, machine-made fabrics often lack the subtle texture, slight irregularities, and soulful character that define a truly hand-woven piece. The beauty of handloom lies in its human touch—each weave carries a distinct feel, depth, and authenticity that machines simply cannot reproduce.

The premium price of a handloom saree is an investment that goes far beyond the physical fabric. It accounts for a combination of human artistry, time, and ethical standards that machine-made textiles simply cannot replicate. Artisans manually operate the loom, meticulously interlacing every thread to create complex patterns only for YOU.

We recommend dry cleaning only. Store in a cool, dry place.

Authentic handloom sarees are identified by inspecting the reverse side for seamlessly woven motifs, in contrast to the loose, cut threads typical of powerloom products. Unlike machine-made, uniform sarees, genuine handwoven items often display subtle irregularities in texture, a soft feel, and distinct, non-uniform borders. To ensure authenticity, it is advised to purchase from trusted brands that partner directly with weaving clusters

Yes, we ship to over 50 countries including USA, UK, Canada, and Australia via DHL/FedEx.

Cotton is the superior choice for summer due to its natural, hollow-fiber structure that provides advanced moisture management, high breathability, and effective cooling. It promotes skin health by preventing infections and rashes, while offering a sustainable, biodegradable, and odor-resistant alternative to synthetic fabrics.

Answer: Not necessarily. While price can be an indicator of craftsmanship, it is not a foolproof metric for quality. A saree’s cost is a complex calculation of brand prestige, labor, and materials, which doesn’t always correlate to how well the garment performs.
For example: a masterpiece by a 50 years experienced spending entire year meticulously hand-weaving will be incredibly expensive; however, it may actually be less "strong" or durable than a regular one. In this case, you are paying for the art.