Customer Service

Most of our Sarees are made to order and finished with a hand tied designs/patterns. We also include a personalized message at no extra charge.
And Most of the Sarees are ready for delivery within 1-2 business days after receiving full payment. Please place large orders in advance to allow adequate time for production and shipping.


Business Hours:

Monday to Friday, 9 AM to 5 PM (Eastern Time)
You may email or shop online on our site 24 hours a day, 7 days a week.
Phone and email enquiries will be responded to by the next business day or earlier.




At this time, `Orissa Handloom` is pleased to serve residents globally.
Prices are quoted in Indian and US currency and are subject to applicable taxes and delivery charges.



We currently accept Paypal, Visa and MasterCard. Orders will not be processed until full payment had been received.

In order to avoid disappointment during the holiday season (mid October to December), please place your orders as early as possible

At this time, `Orissa Handloom` is pleased to serve globally. Prices are listed in Indian and US dollars and are subject to applicable taxes and delivery charges.

If an item becomes unavailable, we reserve the right to substitute any of the components with product of equal or greater value. Should a container become unavailable, we will contact you immediately to suggest a substitute container or alternative Item. The highest standard of quality, care and attention will never be compromised.


Local deliveries are hand delivered by a courier company. All orders being shipped outside INDIA will be shipped via Speed Post (INDIA POST)and may be packaged differently to ensure safe arrival. The highest standard of quality, care and attention will not be compromised.

It is advisable to have all deliveries made to a business address as all deliveries are made during regular business hours. Our courier and shipping companies require a signature upon delivery. If no one is able to sign for the delivery, then delivery may be delayed until we can contact the recipient to arrange a delivery date. Additional charges for re-delivery will apply.

Please ensure the accuracy of the delivery address. If a Parcel is returned to us because of an incorrect address provided by you, we can re-deliver or re-ship the basket to the recipient, however additional charges will apply.

We are unable to guarantee delivery at a specific time, please keep in mind weather conditions and unforeseen circumstances when choosing your delivery date. If a delivery must be made at a certain time, please email/call us and we will be able to assist you accordingly. Additional charges will apply.

A client request to leave items at the door or with a neighbouring business is left at the discretion of the client and assumes all liability. We cannot be held responsible for missing or faulty product due to this special request.
Shipping and Courier charges are non-refundable.



Every effort is made to ensure that all the products are in excellent condition prior to shipping. Once the Items leave our facility it is beyond our control how the baskets are handled by our courier and shipping companies. Please check the item when it arrives, before the courier guy leaves. If an Item arrives in less than perfect condition, please do not accept it and lodge a complain immediately and inform us and we would be happy to assist you.

We require that all damages be reported to us in 24 hours so that a claim can be made with our courier or shipping companies. At times, the Item may be required to be returned to us.

Refunds will only be granted to the sender of the Item. Refunds will not be issued because the sender or receiver does not like the Item.